Refund policy

Orders placed through January 1, 2027 can be returned within 30 days of delivery. Please request your return within that window after you receive your item.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@paristableware.com. If your return is accepted, we will send you instructions on how and where to send your package. Return shipping is paid by the customer. We recommend a trackable, insured service, as we cannot be responsible for returns lost or damaged in transit. Items sent back to us without first requesting a return will not be accepted.

Returns are sent to: Paris Tableware & Gifts, 107 E. Ridgewood Ave., Ridgewood, NJ 07450.

You can always contact us for any return question at info@paristableware.com.

Cancellations

You can cancel your order free of charge within 48 hours of placing it, as long as it has not shipped. Email info@paristableware.com with your order number. After 48 hours an order can no longer be cancelled, with one exception: if we cannot ship it by the date we gave you, we will tell you right away with a new date, and you may cancel for a full refund to your original payment method. Once your order is delivered, the return policy above applies.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Return shipping for defective, damaged, or incorrect items is on us.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom or personalized products (including engraved pieces), special orders, and personal care goods. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Original shipping charges are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at info@paristableware.com.